Refund policy

How to Exchange (Size Issues)
If you need a different size, we have a simple process:

Raise a Return: Go to our returns section and initiate a return for the wrong size article.

Leave a Note: In the comments/notes section of your request, explicitly mention the new size you need (e.g., "Please exchange with Size L").

Pickup & Processing: Our logistics partner will pick up the original item. Once it reaches our Head Office and passes the Quality Check (QC), we will manually generate a new order for your requested size.

Timeline: Please note that this entire process (Pickup → QC → New Order Dispatch) takes approximately 7 days.

↩️ Return & Refund Process
If you wish to opt for a refund instead of an exchange, you may either courier the product to our return address mentioned below or request a reverse pickup by emailing us at hi@dakauz.com. Please note that if the reverse logistics is arranged by us, a return handling fee of  ₹150 will be deducted from the total refund amount to cover logistics charges.

For Prepaid Orders

QC & Refund: Once the item reaches our QC Headquarters and passes the thorough check, your refund will be automatically initiated to your original source of payment.

For COD (Cash on Delivery) Orders

Provide Bank Details: Since we cannot refund cash, you must share your Bank Account details (Account Name, Account Number, IFSC Code) at hi@dakauz.com

Processing: Once the item passes QC at our headquarters, we will manually process the transfer to your provided bank account 

Timeline: Please allow 7 days for the product to reach us and the remaining refund amount to reflect in your account.

⚠️ Important Conditions

Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

Rejection: If the product does not pass the Quality Check (QC) due to usage or damage, the request will be declined, and the item will be shipped back to you and customer has to pay the shipping cost on actual basis. 

Return Address:
Ms. Jyoti Batham, 
Dakauz, Muksar Apparels Pvt Ltd,
B3, Sector 3, Noida, UP, 201301.