Refund policy
How to Exchange (Size Issues)
If you need a different size, we have a simple process:
Exchange Window: An exchange request must be raised within 3 days from the date of delivery. From the 4th day onward, no return or exchange request will be accepted.
Raise a Return: Go to our Returns section and initiate a return for the wrong-size article within the eligible 3-day period.
Leave a Note: In the comments/notes section of your request, clearly mention the new size you need (e.g., “Please exchange with Size L”).
Pickup & Processing: Our logistics partner will pick up the original item. Once it reaches our Head Office and passes the Quality Check (QC), we will generate a new order for your requested size.
Exchange Processing: Once the returned product is received and successfully passes QC, the replacement order will be processed at the earliest.
↩️ Return & Refund Process
Return Window: A return request must be raised within 3 days from the date of delivery.
Please Note: If the product is 4 days old or more from the date of delivery, it will not be eligible for return or exchange under any circumstances.
If you wish to opt for a refund instead of an exchange, you may either courier the product to our return address mentioned below or request a reverse pickup by emailing us at hi@dakauz.com.
Shipping Charges: In the event of a return, two-way shipping charges on actuals will be deducted from the refundable amount.
For Prepaid Orders
Once the item reaches our QC Headquarters and passes inspection, the refund will be initiated to your original source of payment.
In case of any technical issue with the automatic refund, we may contact you for your bank account details and process the refund manually via NEFT / IMPS, where applicable.
For COD (Cash on Delivery) Orders
As cash refunds cannot be processed, you must share the following bank details at hi@dakauz.com:
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Account Name
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Account Number
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IFSC Code
Once the returned item passes QC at our headquarters, the refund will be manually transferred to the provided bank account via NEFT / IMPS.
Refund Timeline
Please allow approximately 3 days after the returned product reaches us for inspection and refund processing. The actual time taken for the amount to reflect in your account may also depend on your bank or payment provider.
Prepaid RTO Orders
In case a prepaid order is returned to origin (RTO) due to non-acceptance by the customer, ₹150 will be deducted from the refundable amount towards applicable RTO handling and shipping charges.
⚠️ Important Conditions
3-Day Eligibility: All return or exchange requests must be raised within 3 days from the date of delivery. Requests raised on or after the 4th day will not be accepted.
Product Condition: Items must be unused, unwashed, unworn, and in their original condition, with all tags and packaging intact.
Quality Check: All returns and exchanges are subject to a Quality Check (QC) at our headquarters.
Rejection: If the product fails QC due to usage, washing, damage, missing tags, or any condition that makes it unsuitable for resale, the return/exchange request will be declined.
In such cases, the item will be shipped back to the customer, and the customer will be required to pay the applicable shipping charges on an actual-cost basis.
Return Address
Ms. Jyoti Batham
Dakauz, Muksar Apparels Pvt Ltd
B3, Sector 3, Noida, UP – 201301