Moonlace Top

How to Exchange (Size Issues)
If you need a different size, we have a simple process:

Raise a Return: Go to our returns section and initiate a return for the wrong size article.

Leave a Note: In the comments/notes section of your request, explicitly mention the new size you need (e.g., "Please exchange with Size L").

Pickup & Processing: Our logistics partner will pick up the original item. Once it reaches our Head Office and passes the Quality Check (QC), we will manually generate a new order for your requested size.

Timeline: Please note that this entire process (Pickup → QC → New Order Dispatch) takes approximately 7 days .

↩️ Return & Refund Process
If you prefer a refund instead of an exchange, follow the steps below based on your payment method:

For Prepaid Orders
Raise a Return: Submit a return request with a valid reason for the return.

Pickup: Our delivery partner will reach your doorstep to pick up the article.

QC & Refund: Once the item reaches our QC Headquarters, it will undergo a thorough check. After approval, your refund will be automatically initiated to your original source of payment.

For COD (Cash on Delivery) Orders
Raise a Return: Follow the same steps as above to schedule the pickup.

Provide Bank Details: Since we cannot refund cash, you must attach your Bank Account details (Account Name, Account Number, IFSC Code) when raising the request and share them via email .

Processing: Once the item passes QC at our headquarters, we will manually process the transfer to your provided bank account.

Timeline: Approximately 7 days for the product to reach us and the refund to reflect in your account.

⚠️ Important Conditions
Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

Rejection: If the product does not pass the Quality Check (QC) due to usage or damage, the request will be declined, and the item will be shipped back to you.